Grievance Procedure
1. Introduction
The objective of the Grievance procedure is to promote good staff relations by the prompt resolution of individual grievances. Grievances may relate to any concerns, problems or complaints an employee, contractor or client or any stakeholder who has an interest or who may come into contact with the Company (ASRM), may have in relation to any aspect of employment or a decision made about the employment/contracts including terms and conditions, relationships at work, harassment, new working practices, changes within the organisation and equal treatment. An effective grievance management process respects the human right to seek remedy. This procedure is taken in conjunction with the Whistleblowing and complaints SOP’s.
2. Internal Grievances Management Process
All ASRM employees and contractors have the right to raise grievances. In the first instance, this will be directly with the individual’s line manager. Where this is unsuccessful, or if the individual does not feel that it is appropriate to raise the issue with his line manager, the grievance may be escalated through the ASRM chain of command (SLT).
Initially, if raising a grievance with the line manager is inappropriate, or if the situation is unclear with whom a grievance should be raised, then informal counselling from a member of ASRM SLT should be sought. The ASRM SLT will agree on how best to proceed.
3. Procedure
If you have any grievance relating to your employment or sub-contractor services , excluding any grievance you may have with a view held by others of you (such as described in a performance review), dismissal or disciplinary process which should be raised as an appeal within the disciplinary procedure, you should comply with the following procedure to resolve any concerns that you may have:
3.1 Stage 1
Any grievance you have relating to your employment or sub-contractor services this must initially be raised in writing with your Line Manager, or if the grievance specifically relates to the actions of your immediate Line Manager, with the superior to whom he/she reports, with a copy to the ASRM SLT within seven days of the occurrence. The investigating Manager will advise persons implicated or named in the grievance that they are the subject of a grievance investigation, the timings and nature of the complaint, and they will also be informed in due course of the findings of the hearing or investigation.
3.2 Stage 2
Having obtained the facts about the grievance, your Line Manager will discuss the matter with you, if possible, within three working days to resolve the grievance. During this meeting or before, if appropriate, the two parties shall exchange relevant information pertinent to the grievance. After the meeting your line manager will inform you of the outcome and of the decision reached and offer you the right to appeal.
3.3 Stage 3
Should the grievance still not be resolved to the satisfaction of all parties you should notify your manager, with a copy to the ASRM SLT with your reasons in writing. The matter shall be referred to a committee whose decision shall be final and binding. (ASRM Directors)
The committee shall comprise of the ASRM Directors and a minimum of two other Managers for the purpose of fairness.
4. Process
4.1 Step 1
The first step is to raise your complaint with your relevant Line Manager. It is hoped that most grievances can be dealt with on an informal basis by your Line Manager.
4.2 Step 2
If your Line Manager cannot satisfactorily resolve the problem or the grievance lies with your Line Manager, your relevant senior HR representative or senior manager will try to find a solution. The senior HR representative /senior manager may decide that further enquiries need to be made. If this is the case, then you will be notified accordingly. You will also be informed of the outcome of the enquiries and of the proposed action that needs to be taken to address the situation. A record of your grievance will be made.
4.3 Step 3
If you are dissatisfied with the outcome of step two or the matter is of a serious nature, you should discuss the issue with the ASRM Directors. The ASRM Directors will arrange to see you to discuss the matter fully and to try to reach a satisfactory solution. You will be informed of the proposed action, and a record of the grievance will be made.
4.4 Step 4
If all the above channels cannot resolve the matter, then the issue should be referred to the ASRM Managing Director, who will arrange to see you to discuss the matter fully and try to resolve the matter. You will be informed of the proposed action and again a record will be made. The decision made at this level will be final.
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